Salon Lofts Dunn Loring in Vienna, Virginia

Reviews

Write a review

• Debbie Lowenthal

  Posted Aug, 30 2021

  TLDR: Terrible customer service. Avoid Brittany Jenrette at all costs!
  
  I went to Brittany Jenrette for a ballayage. What I got instead was my entire hair dyed except the roots. The only part of my hair that was still my original color was about 2 inches of roots, with a stark line all the way around my head where the uniform lighter color started, so that it looked like I had gotten my whole head dyed a couple months ago and let it grow out. Brittany assured me that the dyed parts would fade back to my original color a bit after a few washes (which didn't make sense to me , because how can it fade to darker?? but she's the "ballayage expert", so I took her word for it). After following Brittany's directions for hair care for a couple weeks, and it became clear that my hair was not going to magically fix itself I reached out to Brittany via email (the only way to contact her) and told her I wasn't happy with my dye job, and asked what we could do to fix it. She never responded. I waited a week, and sent a follow up email. It's been about a month since the 2nd email, and still no response. Accidents happen, we're all human. How you handle those situations makes all the difference. Brittany failed in this aspect entirely. That she didn't even respond is the worst.

Write a review

The nearest beauty and health places

• Sawatdee Thai Yoga

  SPA

  2665 Prosperity Ave, Unit R-2, Fairfax, Virginia 22031

  +1 571-335-8424
• Drummond Dental Care: Thomas Drummond, DMD

  Dentist

  2665 Prosperity Avenue #15, Fairfax, Virginia 22031

  +1 571-222-6847
• Drummond Dental Care

  Dentist

  2665 Prosperity Avenue, Fairfax, Virginia 22031

  +1 703-560-1660
• Epic Beauty LLC

  Hair care, Beauty salon

  2676K Avenir Place, Vienna, Virginia 22180

  +1 202-550-8981
• Metro Barber and Salon

  Hair care

  2665 Prosperity Avenue #2, Fairfax, Virginia 22031

  +1 703-389-7113
• Thu4Hair

  Hair care

  2676 Avenir Place Ste 26, Vienna, Virginia 22180

  +1 619-517-6394

Photos of Salon Lofts Dunn Loring

Weather in Vienna